Emotional intelligence is the ability to recognise and manage your own emotions and the emotions of others. It can help you build and maintain personal or professional relationships and navigate situations that require an understanding of others' perspectives and feelings.
Pay attention to your emotions and reactions to those around you. Be aware when you feel anxious or angry so you can process and communicate those feelings in a way that leads to healthy outcomes. Consider how your feelings influence your decisions and behavior.
Examine how others perceive your actions and communication. Adjust your message to how it is received. If you're unsure, ask how they feel. When deciding how to react, consider how you would like to be treated in the same situation.
Empathize with feelings you may not feel yourself, and respond in a way that is respectful and comforting to others. Put yourself in the shoes of others so you can imagine how you would feel in their situation.
A positive attitude is contagious. Understand the power of a positive word or kind gesture. Stay positive in a stressful situation to help others stay calm. Even though negative emotions are normal, develop strategies to minimize their impact.
Listen and pay attention to positive and negative reactions. To show that you're actively listening, ask questions, nod along, or repeat important points to show that you've understood them.
Consider and understand other points of view, learn new things, and get involved with new ideas. Even if you're not convinced about a new idea or concept, try to imagine what it might look like if you incorporated it into your daily work.
Knowing what to say or write and when to share information is critical to building strong relationships. Try to be as communicative as possible and create multiple channels for others to share their feelings with you.
Listen to feedback, whether it is positive or critical. Take responsibility for your actions and be willing to improve your communication with others. Although it may be difficult to receive feedback, see it as an opportunity to learn and grow professionally.
Face stressful situations with a calm and positive attitude. Tensions can escalate, so it is helpful to stay calm and focus on a solution. Develop strategies, such as taking deep breaths or asking for help, when you find yourself in a stressful situation.
If you misinterpreted a particular feeling or the way you handled a person's feelings didn't work out well, learn from your mistakes and handle the situation differently next time.
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